Shipping Policy

Last updated: September 23, 2026

Aevacamp is owned and operated by Shenzhen Juhe Zhilian Technology Co., Ltd.

This Shipping Policy applies to orders placed through Aevacamp.com. It explains how to place an order, how orders are shipped and delivered, and what to do if you need help with delivery, a return, or a refund.

How to Place an Order

Select a product on Aevacamp.com, add it to your cart, and complete checkout with your contact information, delivery address, and payment details. Review the order total and shipping fee before submitting payment. Once your order is placed, you will receive an order confirmation email.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Business days exclude Sundays and public holidays.

Processing time is separate from shipping time. During holidays, promotional events, or periods of high order volume, processing may take longer. If a significant delay affects your order, we will contact you using the information provided at checkout.

Estimated Delivery Time

After your order has been shipped, the estimated delivery time is 7–12 business days.

This estimate begins when the order is handed to the carrier and does not include order processing time. Delivery times may differ by destination or shipping method. Customs processing, weather, or carrier disruptions may also affect the actual delivery date.

Shipping Fees

Shipping fees are calculated at checkout based on the delivery destination, order details, and selected shipping method. The applicable fee is displayed before you complete payment.

Free Shipping

Eligible orders of US$49 or more qualify for free standard shipping. Any geographic restrictions or exclusions will be displayed during checkout before payment.

Shipping Origin and Fulfillment

Orders may be fulfilled from different facilities depending on product availability and the delivery destination. The company’s registered office listed below is not necessarily the location from which your order will be shipped.

Items fulfilled separately may arrive in more than one package.

Order Tracking and Delivery

Once your order ships, we will send a shipping confirmation email with a tracking number or link when available. Use it to follow your shipment’s progress. Tracking updates may take time to appear after the carrier receives the package.

Your order will be delivered to the address provided at checkout. Please check that your address is complete and accurate before placing your order.

Delayed, Missing, or Lost Packages

If your order has not arrived within the estimated delivery period, tracking has stopped updating for an extended period, or your package appears to be lost, email service@aevacamp.com with your order number and any tracking details.

We will review the shipment and, where appropriate, contact the carrier or fulfillment provider. We will explain the available next steps. We do not automatically decline an inquiry solely because tracking shows the package as “delivered.”

Returns and Refunds

To request a return or refund, email service@aevacamp.com with your order number and the reason for your request. Please wait for our return instructions before sending an item back. If a return is approved, we will explain where to send it and how the refund will be handled.

Return eligibility, return shipping costs, and refund timing are explained in our Return & Refund Policy. If you have not received an expected refund, contact us at service@aevacamp.com.

Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective item, please contact service@aevacamp.com as soon as possible after delivery. Include your order number, a description of the issue, and photographs if available. We will review the matter and provide appropriate assistance under our Return & Refund Policy.

For questions about an order, delivery, return, or refund, email service@aevacamp.com.

We aim to respond to customer inquiries within 1–2 business days.

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

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Shipping Policy