Return & Refund Policy

Last updated: September 23, 2026

Aevacamp is owned and operated by Shenzhen Juhe Zhilian Technology Co., Ltd.

This Return & Refund Policy applies to purchases made through Aevacamp.com. It explains how to purchase and receive an order, when you can request a return, who pays return shipping costs, and when you can expect a refund.

How to Purchase and Receive Your Order

To purchase an item, add it to your cart on Aevacamp.com and complete checkout. An order confirmation will be sent to the email address you provide at checkout.

Your order will be shipped to the delivery address you provide at checkout. When tracking information is available, we will send it by email. Processing times, shipping fees, and estimated delivery times are explained in our Shipping Policy.

Return Window

You may request a return of an eligible item within 30 calendar days after delivery. To meet this deadline, email service@aevacamp.com before the 30-day period ends.

Once we approve your request and provide return instructions, please send the item back within 14 calendar days. If you need more time, contact us before that deadline. A request submitted within the 30-day period will not become ineligible because of a delay in our response.

Return Eligibility

For a return based on a change of mind or personal preference, the item must be unused, unworn, and in its original condition, with its original packaging and included accessories where applicable. Please provide your order number or other proof of purchase.

If an item arrives damaged, defective, incorrect, or materially different from its product description, contact us even if it does not meet the conditions above. We will review the issue and provide an appropriate solution.

Any product-specific return restriction, such as a restriction for a personalized item, will be clearly stated on the product page before purchase. Such restrictions do not limit your rights under applicable law or prevent you from contacting us about an item that arrives damaged, defective, or incorrect.

How to Request a Return

Email service@aevacamp.com with:

Your order number
The item you wish to return
The reason for the return
Photos or videos, if relevant to a damaged, defective, or incorrect item

We will review your request and email you the return address and instructions. Please wait for these instructions before sending an item back so that your return can be identified and processed.

Return Address

Please do not send returns to our company’s registered address. Once your return request is approved, our customer service team will provide the appropriate return warehouse address and shipping instructions by email.

Return Shipping Costs

For a return based on a change of mind or personal preference, you are responsible for the cost of shipping the item back to the return address we provide. We do not charge a restocking fee.

If an item arrives damaged, defective, incorrect, or materially different from its product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you. If a return is needed, we will arrange or cover the reasonable return shipping cost. Please contact us before paying for return shipping in these cases.

We do not charge a cancellation fee. We will not require you to pay return shipping costs for an error on our part.

Refunds

After we receive and inspect a returned item, we will email you to confirm whether the refund has been approved. If approved, we will issue the refund to your original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank or payment provider may need additional time to make the funds available in your account. If more than 10 business days have passed since we confirmed that your refund was issued, please contact us at service@aevacamp.com.

For a preference-based return, the original shipping charge is not refundable unless required by applicable law. If the return is due to a damaged, defective, or incorrect item or an error on our part, we will refund the applicable original shipping charge as part of the resolution.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, incorrect, or materially different from its product description, contact us at service@aevacamp.com as soon as possible. Include your order number and photos or videos where available.

We will review the issue and offer an appropriate solution, such as a replacement or refund. We will not charge you additional shipping or handling fees to resolve an issue caused by our error.

Exchanges

If you would like a different item, please contact us at service@aevacamp.com. We will confirm whether an exchange is available and explain the next steps. If a direct exchange is unavailable, you may return an eligible item under this policy and place a new order.

Order Cancellations

If you need to cancel an order, email service@aevacamp.com as soon as possible with your order number. If the order has not shipped, we will cancel it and refund the amount paid to the original payment method. If it has already shipped, please follow the return process after delivery.

Your Legal Rights

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

For questions about an order, delivery, return, exchange, refund, or cancellation, contact us at:

Email: service@aevacamp.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

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Return & Refund Policy